Status and Details
This page contains information about the status, approval and implementation of this document, contact details for the relevant Unit Head and document author and, on the right, a brief summary of changes between this and the previous version.
This is the first document to be published in the University's new Policy Library. It is basically equivalent to the document that was approved and effect at the time the migration occurred, except for the numbering system and references, which have been updated to align with the new formatting and current requirements.Complaints Management Policy
Status
Current
Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date
13th December 2023
This is the date on which this version of the document came into effect.
Review Date
18th August 2027
The next review of this document is scheduled to commence on this date.
Approval Authority
University Council
The noted authority approved this is version of the document.
Approval Date
13th December 2023
This is the date on which this version of the document was approved by the authorised authority.
Expiry Date
Not Applicable
This is the date on which this version expires. It may still apply, conditionally, after this date.
Responsible Officer
Trish Mundy
Chief Integrity Officer
The position responsible for monitoring the effectiveness of a policy document and its review.
Responsible Executive
Matthew Wright
Chief Operating Officer and Vice-President Operations
The position with overarching responsibility for ensuring implementation of, and compliance with, the policy document.
Enquiries Contact
Complaints Management Centre
61 2 4221 5170
General enquiries should be directed to the officer/area listed.
Summary of Changes from Previous Version
Version Control and Change History
Date Effective - Approved By - Amendment
1- 18 August 2023- University Council- New Policy replaces Grievance Policy.