Status and Details

Status and Details

This page contains information about the status, approval and implementation of this document, contact details for the relevant Unit Head and document author and, on the right, a brief summary of changes between this and the previous version.

Complaints Management Policy

Show Field Notes
Status Current Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date 13th December 2023 This is the date on which this version of the document came into effect.
Review Date 18th August 2027 The next review of this document is scheduled to commence on this date.
Approval Authority University Council The noted authority approved this is version of the document.
Approval Date 13th December 2023 This is the date on which this version of the document was approved by the authorised authority.
Expiry Date Not Applicable This is the date on which this version expires. It may still apply, conditionally, after this date.
Responsible Officer Trish Mundy
Chief Integrity Officer
The position responsible for monitoring the effectiveness of a policy document and its review.
Responsible Executive Sean Brawley
Deputy Vice-Chancellor (Strategy and Assurance)
The position with overarching responsibility for ensuring implementation of, and compliance with, the policy document.
Enquiries Contact Complaints Management Centre
61 2 4221 5170
General enquiries should be directed to the officer/area listed.

Summary of Changes from Previous Version

This is the first document to be published in the University's new Policy Library. It is basically equivalent to the document that was approved and effect at the time the migration occurred, except for the numbering system and references, which have been updated to align with the new formatting and current requirements.

Version Control and Change History

Date Effective - Approved By - Amendment

1- 18 August 2023- University Council- New Policy replaces Grievance Policy.